Built for healthcare BPOs that serve US clients.

The economics.

An offshore BPO running 25,000 claims a month with traditional coders looks roughly like this: 8 to 12 coders, 1 to 2 supervisors, total monthly labor cost of $20,000 to $30,000. Revenue from US clients at $8 to $15 per claim: $200,000 to $375,000. Gross margin after labor: 85% to 92%, before facility, management, and software costs.

The margin sounds healthy, but it has been compressing for five years. US clients have moved to per-claim and per-encounter pricing, BPOs have responded by cutting prices, and labor costs in Indian Tier 1 cities have grown faster than per-claim revenue. By 2027, the math will not work for most established BPOs without operational restructuring.

ClaimVise reverses the compression. Replace the 8 to 12 coders with the agent platform, keep 1 to 2 supervisors for QA and exceptions, and the labor line drops from $20,000 to $30,000 monthly to $4,000 to $8,000. The platform cost is $650 per month per practice. For a 15-practice BPO at 25,000 claims, that is $9,750 in platform cost. Total operating cost: $14,000 to $18,000 versus the previous $20,000 to $30,000.

You keep the client relationship. You keep the contracts. You keep the brand. The labor line drops by 50% to 65%, the engineering capability behind your service becomes industry-leading, and the agents work 24/7/365 with zero attrition.

The deployment model.

Tier 1: Shared infrastructure

Multi-tenant deployment on our infrastructure. Your BPO operates inside a dedicated BPO context with full data isolation from other BPOs. Each of your practice clients gets a separate practice context. You configure billing rules per practice. We handle infrastructure, security, and updates.

Pricing: $650 per month per practice. Best for BPOs with 5 to 20 practice clients who want fast time-to-revenue without infrastructure overhead.

Tier 2: White-label instance

Dedicated VPS instance with your branding and domain (e.g. billing.yourbpo.com). Custom email templates, custom client login pages, custom CMS-1500 letterhead. Your clients never see "ClaimVise" — they see your BPO's brand. Our team handles infrastructure operations under a Business Associate Addendum.

Pricing: $650 per month per practice with a 10-practice minimum. Plus one-time setup fee of $5,000 covering custom branding, domain configuration, and BAA execution.

Tier 3: Strategic partnership

For BPOs operating 50+ practice clients or with strategic relationships in regional US healthcare markets. Includes co-marketing, joint client acquisition support, custom integration work with PMSs already deployed at your client base, and revenue share on net-new client acquisition originated by ClaimVise.

Pricing: Custom. Contact chirag@innodel.com directly.

The super-admin portal.

Every BPO partnership includes a dedicated super-admin portal at your-domain.com/admin. From the portal, your operations team can:

• Provision new practice tenants with NPI, tax ID, and payer mix configuration
• Configure billing rules per practice and per payer (4-layer rules engine)
• Override agent decisions on a per-claim basis
• View real-time claim throughput, denial rates, and SLA metrics per practice
• Manage user access (practice administrators, billers, auditors)
• Export PHI access logs for HIPAA compliance audits
• View aggregate revenue and margin reporting across all practices

Onboarding timeline.

Tier 1 shared infrastructure: Same day. Sign agreement, receive credentials, configure your first practice within 24 hours.

Tier 2 white-label instance: Five business days. Day 1: agreement and BAA executed. Day 2-3: VPS provisioned, domain configured, branding applied. Day 4: integration testing on a sandbox practice. Day 5: production cutover with your first practice live.

Tier 3 strategic partnership: Discovery and contract typically 2-3 weeks. Operational deployment follows Tier 2 timeline.

What we ask in return.

Honest collaboration on edge cases. The first 90 days of any new BPO deployment surface specialty-specific or payer-specific patterns we have not seen before, and your QA team is the source of truth for those patterns. We expect direct, immediate feedback and we incorporate it into the platform rules engine for all customers.

Get in touch.

BPO partnership conversations go directly to Chirag, the founder. No sales gate, no SDR pipeline. Email chirag@innodel.com with your BPO name, number of practice clients, and approximate monthly claim volume. We respond within one business day with a detailed economics model for your specific operation.